Help & Support

Contact Beentara support or browse the user manual on docs.beentara.com.

In Beentara:

• Path: Profile menu → Help & Support (/help-support)
• Available to: All logged-in users

Help & Support — WhatsApp, email, and documentation links

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Opening the page

1. Click your profile menu (top-right avatar).
2. Choose Help & Support.
3. Or go to /help-support.

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User manual (docs)

Before contacting support, check these guides:

Guide	When to use
Getting Started	New to Beentara — login, sidebar, permissions
Troubleshooting	Email not sending, Razorpay, permission errors
User Guide index	Full list of every feature guide

Inside admin, click How to use on any feature page to open the matching doc in a new tab.

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WhatsApp support

1. On Help & Support, click Chat on WhatsApp.
2. Describe your issue with the page name (e.g. Invoices, CRM) and steps to reproduce.

Best for urgent questions during business hours.

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Email support

1. Click Send an Email on the Help & Support page.
2. Include your business name, account email, and screenshots if helpful.

Expect a response within 24 hours on business days.

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What to include in a support request

Detail	Why it helps
Page URL (e.g. /invoice, /crm)	Support finds the right module quickly
Error message or toast text	Points to SMTP, Razorpay, permissions, etc.
User role (admin vs staff)	Staff issues are often permission-related
What you already tried	Avoids repeating Troubleshooting steps

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Related guides

Topic	Guide
Settings (SMTP, Razorpay)	Settings
WhatsApp billing	WhatsApp (AiSensy)
Customer portal	Customer portal
Doc updates	What's new

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Frequently asked questions

How do I contact Beentara support?

Open /help-support in admin for WhatsApp and email contact options.

Is there a Beentara user manual?

Yes — docs.beentara.com with step-by-step guides for every admin feature. Start at Getting Started.

Can staff access Help & Support?

Yes — all logged-in users can open Help & Support and browse the public docs.